Fiber Laser Source Maintenance & Repair Services
Expertise & Rapid Response & Lasting Quality
Fast response and efficient repair
We promise to respond to customer needs in a very short time, and quickly solve problems and restore your equipment to operation. On-site repair is available in most countries around the world!
Deep industry experience and professional qualifications
With years of industry experience and a series of professional certifications, we provide unparalleled service quality.
Comprehensive technical support and training
We not only repair problems, but also provide detailed technical training and support to ensure that customers can make full use of their equipment.
Cross-brand troubleshooting
Regardless of the brand of equipment, we can provide professional fault diagnosis and repair services. Whether it is an international first-line brand or a niche brand, we can repair it!
Maintenance Service Plan
For reference only, specific plans can be customized!
| Online support process | On-site support process | Long-term maintenance process |
|---|---|---|
| Respond to customer needs quickly and solve problems through remote diagnosis and guidance. | Provide on-site technical services for complex or unsolvable problems remotely. | Provide regular inspection and maintenance services to prevent equipment failures and extend the service life of the equipment. |
|
1. Customer submits a repair request. 2. The technical team diagnoses the problem remotely. 3. The technician guides the customer to solve the problem online. 4. Check whether the equipment has returned to normal operation. 5. Record the repair process for subsequent reference. |
1. Customer submits fault details. 2. Coordinate time and dispatch technicians to the site. 3. On-site inspection to determine the cause of the fault. 4. Perform repairs based on the diagnosis results. 5. Perform functional tests after the repair is completed. 6. The customer completes the service after confirming that the equipment is operating satisfactorily. |
1. Sign a maintenance contract to specify the frequency and scope of service. 2. Provide regular on-site or online support as agreed in the contract. 3. Optimize performance to ensure that the equipment operates in the best condition. 4. Provide a detailed maintenance report after each maintenance. 5. If the contract includes emergency response services, ensure rapid response to solve the problem. |
Supported Laser Source Brands
To give you an insight into the efficiency and efficacy of our services, we invite you to get in touch and learn more about our past repair and maintenance projects.
Our Team of Professionals
FAQ
How do I request TSC online repair service?
You can submit a service request form online through our website, or contact our customer service team directly by phone or email. Once your request is received, our technical support team will quickly contact you to start the remote diagnosis and repair process.
What does the TSC on-site repair service include?
TSC on-site repair services include fault diagnosis, parts replacement, system adjustment and optimization, etc. Our professional technicians will come to your facility for a detailed inspection and necessary repairs to ensure that the equipment is restored to normal operation.
How to sign a long-term maintenance contract?
You can learn about different maintenance contract options by contacting our sales representative. We provide a variety of customized long-term maintenance solutions designed to meet your specific needs and budget. Once the contract is signed, we will perform regular maintenance according to the agreed schedule.
How fast can I expect a response in an emergency?
We promise to respond within 24 hours of receiving an emergency service request and solve the problem as quickly as possible. For on-site emergency repairs, we will dispatch technicians as soon as possible based on geographical location and available resources.
What if the problem is still not solved after the repair?
If the initial repair does not completely resolve the issue, TSC will provide further support at no additional charge. Our goal is to ensure that your device is fully functional again, and you may receive additional support or parts replacement under the terms of our service guarantee.
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